Asbed, CEO of Alena Solutions
Alena Solutions, a growing technology and agency services firm, helps clients across multiple industries build and launch products at scale. CEO Asbed manages a global team and would like to keep tabs on every client conversation. "I can't be on every call, and I never want to miss a risk or an opportunity," he explains.
Challenge
- • Visibility Gaps: Critical updates (like scope expansions or timeline risks) weren't always shared until they became urgent.
- • Missed Opportunities: Potential upsells often hid in casual remarks—remarks the CEO wouldn't hear if he wasn't in the room.
- • Psychological Overload: As the agency scaled, so did the worry. "People only bring me the good news or the big fires. What about everything in between?"
Why Powerline
After hearing about Powerline directly from its founder (rather than a typical colleague referral), Alena Solutions decided to give the "AI Chief of Staff" a try:
- • Daily Pulse: Each morning, a concise audio brief summarizes new client asks, internal risks, and recommended actions.
- • Spark Line: The CEO can call a dedicated number, ask "What do I focus on first?" or "Draft me an email," and get instant help.
- • Peace of Mind: "At last, I have something that surfaces hidden issues—even if I'm not on the call," says Asbed.
Implementation
Fireflies + Powerline
Alena Solutions already used Fireflies.ai to record important Zoom/Google Meet calls. Connecting those transcripts to Powerline took minutes.
Select Role Adoption
Engineers often said "no" to AI notetakers, so the CEO focused on account managers and project leads—where the biggest client discussions happen.
Multilingual Bonus
Many internal calls mix English, Armenian, and Arabic. "I was stunned it picked up nearly everything," notes Asbed.
Results: Insights, Upsells & True Peace of Mind
Prevented Blind Spots
- • Team Accountability: The system flagged a developer who consistently underestimated tasks—before the client complained.
- • Silent Concern: Powerline noticed a partner going radio-silent mid-call; the client's deflated tone suggested deeper friction. "I addressed it right away," says Asbed.
Unlocked a $50K Upsell
A new VP casually hinted they had $3–4K/month to spend on web dev services. "Spark basically told me to follow up—right now," says Asbed. "We closed that deal within days, and I might have missed it if I wasn't on the call."
Strengthened Relationships
- • Thoughtful Follow-Ups: One client admired the CEO's sweater on a cold day. Powerline recommended sending them a similar one as a friendly gesture.
- • Kudos & Team Culture: It flags when account managers go "above and beyond." "I'm sending more thank-you emails to my team than ever—stuff I'd normally overlook," says Asbed.
Reduced Overwhelm
Confidence to Disconnect: On a hectic Friday, with family in the ER, Asbed checked Powerline's morning pulse. No urgent fires. He closed his laptop without stress. "That peace of mind alone is priceless."
Looking Ahead
Alena Solutions plans to onboard more account managers while letting Powerline handle the day-to-day call intelligence. "We're finally building a real system—one that doesn't rely on me being the bottleneck," says Asbed. Eventually, he might expand Powerline usage to scheduling, emailing, and advanced AI research as the product evolves.
"If you shut this down tomorrow, I'd be really upset. I rely on it daily. Powerline is the first tool I've tried that truly acts like a real-time 'chief of staff'—and I've canceled a bunch of other apps because of it."
— Asbed, CEO of Alena Solutions
At a Glance
- • CEO: "Asbed"
- • Industry: Tech & Agency Services
- • Solution: Powerline for daily call insights & strategic follow-ups
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Key Wins:
- - Spotted repeated under-estimation before a big client blow-up
- - Snagged a new $50K marketing retainer
- - Freed the CEO from note-taking and constant "what's happening?" anxiety
Ready to transform your agency operations like Alena Solutions?